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Refund & Cancellation Policy

Appointments

There is no charge to book a consultation appointment. If you cannot attend, please call or WhatsApp us in advance so we can offer the slot to another patient.

Consultation & procedure fees

Fees for consultations, tests and procedures are explained before they are carried out. Once a service has been provided, the fee for that service is non-refundable.

Cancellations

For any pre-paid package or scheduled procedure, please contact us at least 24 hours in advance to discuss rescheduling. Refund eligibility for pre-paid services is assessed case by case.

How to reach us

To raise a refund or cancellation request, call us, message us on WhatsApp, or email the address below. We aim to respond within 2 working days.

Last updated: {date}. Questions? Email info@neyeramagic.com.

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