At Neyera Magic Eye, the confidentiality of your personal and medical information is not simply a legal obligation — it is a fundamental part of the trust you place in us as your eye care provider. This privacy policy explains what information we collect, how we use it, how we protect it, and what your rights are in relation to it.

This policy applies to information collected through our website, through appointment bookings made by phone or email, and through clinical interactions at our clinic in Khandeshwar, Navi Mumbai. By using our services, you agree to the practices described in this policy.

1. What Information We Collect

When you book an appointment, visit our clinic, or contact us, we may collect personal information including your full name, age, date of birth, gender, contact number, email address, and postal address. For clinical purposes, we also collect detailed medical information including your presenting symptoms, past medical and ocular history, family history of eye disease, current medications, known allergies, results of investigations and examinations conducted at our clinic, and records of treatments received.

If you interact with our website, we may collect non-personally identifiable information such as your browser type, device, IP address, and pages visited — standard analytics data used to improve the website’s performance and user experience.

2. How We Use Your Information

The primary purpose of collecting your information is to provide you with safe, appropriate, and personalised medical care. Your clinical records are used by our doctors and support staff to understand your history, conduct examinations, prescribe treatment, and follow up on your care over time. We may use your contact details to send appointment reminders, recall notifications, or important communications related to your treatment.

We do not use your personal information for marketing purposes without your explicit consent. We do not sell, rent, or otherwise transfer your personal information to third parties for commercial purposes under any circumstances.

3. Sharing of Information

Your medical information may be shared with other healthcare professionals directly involved in your care — for example, if we refer you to a specialist or if your treatment requires coordination with a hospital or another clinical facility. In such cases, only the information necessary for your care is shared, and it is shared with the understanding that it will be treated with the same confidentiality.

We may be required to disclose information to regulatory bodies, courts, or law enforcement agencies if required to do so by law. Except in these circumstances, your information will not be disclosed to any external party without your consent.

4. Medical Records and Retention

Clinical records are maintained in accordance with the guidelines of the Medical Council of India and applicable state regulations. Records are typically retained for a minimum period as prescribed by law, after which they are securely disposed of. You have the right to request access to your own medical records at any time — please contact us in writing and we will facilitate this within a reasonable timeframe.

5. Data Security

We take the security of your information seriously. Physical records are stored securely at our clinic premises with access restricted to authorised clinical and administrative staff. Digital records are maintained with appropriate access controls. While no system can guarantee absolute security, we take all reasonable precautions to protect your information from unauthorised access, disclosure, or loss.

6. Photographs and Clinical Images

Clinical photographs, retinal images, and other ophthalmic imaging are part of the medical record and may be used for the purpose of monitoring your condition over time, clinical reference, or education and training of medical professionals — always in a de-identified format unless explicit consent has been obtained for identifiable use. If you have any concerns about the use of clinical images, please speak to your doctor.

7. Your Rights

You have the right to access the personal information we hold about you, to request corrections if it is inaccurate, and to understand how it is being used. You may withdraw consent for specific uses of your information at any time, though this may affect our ability to provide certain aspects of care. To exercise these rights, please contact us at Info@neyeramagic.com or call 9559550957.

8. Cookies and Website Analytics

Our website may use cookies — small files stored on your device — to improve your browsing experience and gather anonymous usage data. You can configure your browser to refuse cookies, though this may affect certain website functionality. No personally identifiable information is collected through cookies without your knowledge and consent.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be posted on this page. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or the handling of your personal information, please contact us at Info@neyeramagic.com or call 9559550957. Our clinic is open Monday to Saturday, 11 AM to 8 PM, at Millennium Infinia, Sector 17, Khandeshwar, Navi Mumbai 410206.